Founder Profiling: Naman Jain Co-founder & Director (Collaborations and Manufacturing), truTRTL Home Appliances

Q: As Co-founder and Director of Collaborations and Manufacturing, what does your role at truTRTL involve?
My role focuses on ensuring that what we promise as a brand is delivered at the product level. This includes overseeing manufacturing operations, building strategic collaborations, and ensuring quality and consistency across our portfolio. Manufacturing is where brand trust is actually built, and my responsibility is to make sure every product reflects truTRTL’s commitment to true value.

Q: Coming from a second-generation manufacturing background, how has that shaped your approach to building truTRTL?
Growing up in a manufacturing environment teaches you discipline, patience, and accountability. You learn early that shortcuts show up eventually, either in product failures or customer dissatisfaction. That mindset has stayed with me. At truTRTL, we focus on building products that perform consistently over time, not just on day one.

Q: What has been one of your most significant professional achievements so far?
Scaling manufacturing and distribution simultaneously has been a key achievement. Managing a monthly throughput of 1.5 lakh units while building a pan-India distribution network covering over 15,000 pin codes and 5,000 retail outlets required strong systems, partnerships, and execution. It reinforced our belief that quality and scale can go hand in hand.

Q: How do you ensure truTRTL stays relevant in a fast-changing home appliances market?
We stay closely connected to customer feedback and usage patterns. Product decisions are driven by how people actually use appliances, not by trends alone. Being proactive rather than reactive helps us introduce products that are contemporary yet practical, which is essential in a highly competitive category.

Q: truTRTL speaks strongly about “true value.” What does that mean to you personally?
True value is about balance. It is not just price, and it is not luxury either. It is the combination of product quality, safety, durability, and service coming together at a fair price. As a manufacturer, I believe value is created when a product delivers reliably without creating friction for the customer.

Q: What role does manufacturing play in customer trust?
Manufacturing determines everything the customer experiences later. From material choices to safety components and assembly precision, these decisions directly affect performance and longevity. When manufacturing is done right, service issues reduce and trust builds naturally.

Q: What is your long-term vision for truTRTL from a manufacturing standpoint?
Over the next five years, we aim to build or collaborate with manufacturing capacities capable of producing up to 2.5 million units per month across multiple appliance categories. This supports our long-term growth ambitions and aligns with our commitment to Make in India for both domestic and global markets.

Q: Why is the 18–22 age group an important focus for the brand?
This is often the age when people make their first independent purchase decisions. If we can deliver strong value at that stage, we earn trust early. The idea is to grow with the customer over time, remaining relevant as their needs and purchasing power evolve.

Q: How do you see truTRTL standing out as customers move towards higher-ticket purchases?
If a customer has had a good experience with a basic product, they are more likely to trust the brand when making a larger purchase later. Consistency builds credibility, and credibility builds loyalty.

Q: Beyond business, what keeps you grounded?

Spending time with family helps maintain balance. I also enjoy playing cricket regularly, which helps me stay active and focused. Staying grounded is important when you are building something for the long term.

Q: You are actively involved in social causes. Why does this matter to you?
Being part of a business ecosystem comes with responsibility. Our association with a blind school supporting over 300 children is close to our hearts. It is important to contribute in ways that create real impact beyond business outcomes.

Website : https://trutrtl.com/?srsltid=AfmBOorMHfvseZCglLtLzQXMeqE_GFuFMuHGe9PDfhyOuYItz4FcuqGd